Don’t fret. If you purchased your ticket through our website and/or through Ticketweb, you have no reason to worry. Some tours will request that digital tickets not be sent out until a few days before the show, other times, ticket emails can hit spam filters. If you received a confirmation email of your ticket purchase, you will receive your digital tickets via email before the show. If you don’t, we can always look up your tickets in the box office the night of the show with your order number, name or email.

No, we are a 100% cashless venue. Only debit/credit cards are accepted at our bars, box office and guest services window.

Email [email protected] with your event information (desired date, number of people, nature of event) and we’ll get back to you as soon as possible!

All purses and bags are subject to search, no backpacks or large bags allowed.

Tickets can be purchased:

• Via *Ticketweb

• At our Box Office – open Fridays from 10am-4pm (check our socials for special hours/closures)

*Tickets purchased from 3rd party resellers or any other ticketing websites are not guaranteed to be valid.

All sales are final. Absolutely no refunds – no exceptions. Lineups and times are subject to change.

If a show is cancelled or postponed there will be specific instructions given to receive a refund.

If the show hasn’t sold out, you can purchase tickets at the box office starting at the listed door time for that show.

Absolutely! We have a dedicated ADA section near the front of the stage where anyone (and a guest) physically needing to sit during a show is welcome. Just let our friendly staff know once you arrive that you need to be seated in this section and they will be happy to direct you.

We’re also proud to be a part of The Rockin’ Chair: a venue database with information about the accommodations and limitations for all disabilities. Check their website for more information.

Age requirements differ from show to show. Please refer to the specific show’s ticket page for more information. For all ages shows, attendees that are 14 or under must be accompanied by a parent or legal guardian.

We want everyone to have a great time, but there are some thing you simply can’t bring to a show or event. Here is the list of restricted items:

No Weapons of any kind. This includes knives, canons, muskets, throwing stars, long wallet chains, lead pipes, and anything else that might hurt somebody. If you aren’t sure, don’t bring it in.
No Smoking (this includes vaping) *We have a deck for smokers and non-smokers alike
No Outside Food or Beverage
No Illegal Drugs
No GoPros
No Selfie Sticks
No Mace
No Backpacks
No Hula Hoops
No Glow Sticks
No Umbrellas (If it rains, you can leave your umbrellas by the front door)
No Bad Attitudes

For all ages, you will not need an ID to enter the venue. If the show has an age requirement (18+ or 21+) you will need a valid, unexpired, government issued photo ID.

During all shows you will be ID’d at the door upon entry, given a stamp if you are 21+ and an “X” on each hand if you are under the age of twenty one. With the stamp you can purchase an alcoholic drink at any bar. Without a valid, unexpired, government issued photo ID you will not be allowed to drink. No matter how old you think you look! Anyone without an ID of the above requirements will be treated as under 21 and not allowed to purchase, hold or drink alcohol within Marathon Music Works. This policy is strictly enforced and any violation will result in immediate ejection from the venue. Underage drinkers get their momma’s called.

Most of our shows are standing room only, before purchasing your ticket please read the type of ticket you’re buying so there are no blunders. When in doubt, email [email protected] and we’ll let ya know.

We are first come, first serve unless otherwise stated on the tickets. All guests are welcome to line up anytime before a show. Keep in mind that no matter how early you line up there may already be people ahead of you in line and you are not guaranteed any particular spots inside.

No. We have a strict no re-entry policy.No. We have a strict no re-entry policy.

The main room has three bars, two on the main floor and one in the Luxe Loft. Additionally, there is the bar in the Vestibule at the front entrance and William Collier’s craft cocktail bar which is 21+ to enter.

No. We do not allow smoking of any kind in the building. We have a back deck available for those who want to smoke or vape.

PLEASE RIDESHARE – Parking is limited around the venue. We strongly recommend using rideshare apps like Uber or Lyft for transportation to and from the venue. There is a designated rideshare pick up / drop off location near the entrance for your convenience.

Oh and if you decide to drive but you’ve had a big night and need a ride home, we’re happy to help you out.

We want you to have fun, but we don’t allow glow sticks. Here is a list of other items we don’t allow: knives, guns, umbrellas, selfie sticks, gopro sticks, hula hoops, mace, outside food and drinks, or illegal drugs.

Recording policies are at the band’s discretion and change from night-to-night. Only those with approved photo and video passes can bring professional equipment (cameras with detachable lenses) to a show.

Here at Marathon Music Works, we’ve organized a House Photography Program where local photographers can choose the shows they want to shoot (on a first come, first serve basis), bring a friend along with them to the show and also receive photo credit when their photos are used.

Currently, our House Photography Program is full, however, if you are still interested in participating in the program you may submit an application so we can contact you if spots open up. Fill out and submit our House Photography application for Marathon Music Works HERE! If you have other questions about the program feel free to email us HERE.

We’ve taken the Here For The Music pledge to build a safer environment for everyone in the music industry. We believe live music is a place for fun, community and open expression – sexual harassment and assault do not belong. Learn more HERE.

Hampton Inn & Suites  or TownePlace Suites are both within walking distance.

Contact us during regular business hours at (615) 891-1781 or stop our Box Office on Fridays from 10am-4pm to check if we found your items. We hold all lost and found items in our Box Office for 7 days. After 7 days, we donate all items.

If you have relevant music industry experience or are a bartender who wants a change of pace, drop us a note on the Contact Page.

Reach out to us via our Contact Page or call us at 615-891-1781. We’ll respond as quickly as possible.